A digital assistant built on artificial intelligence, designed to unlock company know-how and make it instantly accessible.
- Artificial Intelligence
- LLM
- RAG
- Chatbot
- Knowledge Base
How do you turn a body of knowledge into something anyone can consult, simply and instantly?
Spazio Informatico held an enormous body of technical knowledge, procedures and operational information — but it was spread across documents, manuals and the memories of individual staff.
Finding the right piece took time, slowing down customer support and making the service less effective.
The problem at a glance
- Know-how scattered across documents and people
- Too much time spent finding the right information
- Customer care slowed down by the complexity
- Hard to bring new staff up to speed quickly
Question
The user asks through the chatbot's conversational interface.
Search and analysis
The system parses the question and retrieves the relevant information from company sources.
AI processing
The AI model works through the content and builds a coherent, contextual answer.
Instant answer
The user gets a practical answer they can act on, in real time.
The solution is built on a Large Language Model (LLM) integrated with a Retrieval Augmented Generation (RAG) system.
That architecture lets the chatbot query the company knowledge base and generate contextual, reliable answers drawn directly from the company's own content and documentation.
Large Language Model
Natural language understanding and detailed answer generation
Retrieval Augmented Generation
Intelligent search of the company knowledge base for accurate answers
Contextual answers
Output grounded in the company's real content and documentation
- An LLM integrated with a RAG (Retrieval Augmented Generation) system
- An intuitive conversational interface for staff
- Full indexing of the company documentation and knowledge base
- Contextual answers grounded in the company's real content
- -70%
Customer response time
- 24/7
Assistant availability
- 100%
Company know-how made accessible
Artificial Intelligence, LLM, RAG, Chatbot, Knowledge Base
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